Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use RouteToVisa.

Last updated: October 19, 2025

Overview

RouteToVisa is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website.

By using our website, you consent to the data practices described in this policy.

Information We Collect

Information You Provide

• Contact information (name, email address) when you contact us
• Feedback and comments you submit
• Information you provide through our eligibility wizard
• Any other information you choose to share with us

Automatically Collected Information

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website information

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Provide immigration information and guidance
• Respond to your inquiries and requests
• Improve our website and services
• Personalize your experience

Analytics & Improvement

• Analyze website usage patterns
• Identify areas for improvement
• Monitor website performance
• Develop new features

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Legal Requirements: When required by law or to protect our rights
• Service Providers: With trusted third-party service providers who assist us in operating our website
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing your information

Third-Party Services

We use the following trusted third-party services to provide and improve our platform:

Payment Processing

Stripe: We use Stripe for secure payment processing. Stripe is PCI DSS compliant and handles all payment card data. We never store your credit card information on our servers.Stripe Privacy Policy

Document Storage

Vercel Blob: We use Vercel Blob for secure document storage. All documents are encrypted at rest and require authentication to access.Vercel Privacy Policy

Database Hosting

Railway: We use Railway for PostgreSQL database hosting. All data is encrypted in transit and at rest.Railway Privacy Policy

AI Services

OpenAI: We use OpenAI's GPT models to provide AI-powered immigration guidance. Your conversations may be processed by OpenAI to generate responses. We do not use your data to train AI models.OpenAI Privacy Policy

Email Communications

Resend: We use Resend for transactional emails (password resets, notifications, etc.).Resend Privacy Policy

Data Security

We implement appropriate security measures to protect your personal information:

Technical Measures

• SSL encryption for data transmission
• Secure hosting infrastructure
• Regular security updates
• Access controls and authentication

Organizational Measures

• Limited access to personal data
• Employee training on data protection
• Regular security audits
• Incident response procedures

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies

We use analytics cookies to understand how visitors use our website and improve our services.

Cookie Management

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Your Rights

You have the following rights regarding your personal information:

Access & Control

• Access your personal information
• Update or correct your information
• Request deletion of your data
• Object to processing of your data

Communication

• Opt-out of marketing communications
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with authorities

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

privacy@routetovisa.com

Address

RouteToVisa
Privacy Officer
123 Privacy Street
Security City, SC 12345

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Active Accounts: We retain your data for as long as your account is active and you continue to use our services.

Inactive Accounts: Accounts inactive for 2 consecutive years may be automatically anonymized or deleted after notification.

Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes (e.g., financial records for 7 years).

Deleted Accounts: When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

Document Storage: Uploaded documents may be automatically deleted after 90 days of inactivity unless you explicitly save them permanently.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification for significant changes

We encourage you to review this policy periodically to stay informed about how we protect your information.