Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: February 13, 2026
Overview
RouteToVisa is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website.
By using our website, you consent to the data practices described in this policy.
Information We Collect
Information You Provide
- • Contact information (name, email address) when you contact us
- • Feedback and comments you submit
- • Information you provide through our eligibility wizard
- • AI Advisor: Text queries and conversations you send are processed by OpenAI to generate immigration guidance (used on our website and mobile app; we do not share your name, email, or account credentials with OpenAI)
- • Any other information you choose to share with us
Automatically Collected Information
- • IP address and location data
- • Browser type and version
- • Operating system
- • Pages visited and time spent on our website
- • Referring website information
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- • Provide immigration information and guidance
- • Respond to your inquiries and requests
- • Improve our website and services
- • Personalize your experience
Analytics & Improvement
- • Analyze website usage patterns
- • Identify areas for improvement
- • Monitor website performance
- • Develop new features
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- • Legal Requirements: When required by law or to protect our rights
- • Service Providers: With trusted third-party service providers who assist us in operating our website
- • Business Transfers: In connection with a merger, acquisition, or sale of assets
- • Consent: When you explicitly consent to sharing your information
Third-Party Services
We use the following trusted third-party services to provide and improve our platform:
Payment Processing
Stripe: We use Stripe for secure payment processing. Stripe is PCI DSS compliant and handles all payment card data. We never store your credit card information on our servers.Stripe Privacy Policy
Document Storage
Vercel Blob: We use Vercel Blob for secure document storage. All documents are encrypted at rest and require authentication to access.Vercel Privacy Policy
Database Hosting
Railway: We use Railway for PostgreSQL database hosting. All data is encrypted in transit and at rest.Railway Privacy Policy
AI Advisor & Third-Party AI (OpenAI)
Who receives your data: When you use the AI Advisor feature on our website or mobile app, your chat messages and text queries are sent to OpenAI for processing. OpenAI powers the responses you receive.
We use OpenAI's GPT models to provide AI-powered immigration guidance. By using the AI Advisor, you consent to your queries being transmitted to OpenAI for the purpose of generating a response.
Data Privacy Specifics:
- We do not share your name, email, or account credentials with OpenAI.
- Your queries are sent anonymously solely for the purpose of generating a response.
- We have opted out of data training, meaning your inputs are not used to train OpenAI's models.
- Chat history is stored on our secure servers to allow you to review past advice.
Email Communications
Resend: We use Resend for transactional emails (password resets, notifications, etc.).Resend Privacy Policy
Data Security
We implement appropriate security measures to protect your personal information:
Technical Measures
- • SSL encryption for data transmission
- • Secure hosting infrastructure
- • Regular security updates
- • Access controls and authentication
Organizational Measures
- • Limited access to personal data
- • Employee training on data protection
- • Regular security audits
- • Incident response procedures
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
Analytics Cookies
We use analytics cookies to understand how visitors use our website and improve our services.
Cookie Management
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
Your Rights
You have the following rights regarding your personal information:
Access & Control
- • Access your personal information
- • Update or correct your information
- • Request deletion of your data
- • Object to processing of your data
Communication
- • Opt-out of marketing communications
- • Withdraw consent at any time
- • Request data portability
- • Lodge a complaint with authorities
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
privacy@routetovisa.com
Address
RouteToVisa
Privacy Officer
123 Privacy Street
Security City, SC 12345
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Updating the "Last updated" date at the top of this policy
- • Sending you an email notification for significant changes
We encourage you to review this policy periodically to stay informed about how we protect your information.